The Criminal Injuries Compensation Tribunal Privacy policy

The Ministry of Justice (MoJ) is committed to the protection and security of your personal information.

This privacy policy explains why we collect your personal data and what we do with it. It also explains your rights and how to enforce them.

It is important that you read this notice so that you are aware of how and why we are using such information. This privacy notice describes how we collect and use personal information during and after your relationship with us, in accordance with data protection law. They will be updated regularly.

Who manages this service

This service is managed by HM Courts and Tribunals Service (HMCTS), which is an executive agency of the Ministry of Justice (MoJ).

The MoJ is known as the data controller for data protection purposes. The MoJ personal information charter (opens in a new window) explains how the MoJ processes personal data.

As part of the MoJ, HMCTS is responsible for deciding how your personal data is used and for protecting the personal data you provide.

More information about using this service is in the terms and conditions.

Why we collect your personal data

Most of the personal information we process is provided to us directly by you for the purposes of appealing a criminal injuries compensation authority review decision.

We collect your personal data to:

  • process your application
  • meet legal requirements
  • make improvements to this service

Our staff use your personal data to process your application. They work in the UK and your data is stored in the UK.

The personal data we collect

When you use the online document submission service we ask for your:

  • Full name
  • Date of birth
  • Email address
  • Contact number
  • Representative details (if applicable)
  • Other personal information you provide in your application

We also collect special categories of information via protected characteristic questions which are optional, such as:

  • race or ethnicity
  • health, sex life or sexual orientation
  • genetics or biometrics
  • religious or philosophical beliefs

Using your data

As part of your application you’ll be asked to use your email address to set up an account. You will be able to use this email address and password to sign into other HMCTS services.

We may ask for your permission to use your email address to send you emails using GOV.UK Notify. This system processes emails only within the European Economic Area until the point where emails are handed over to the email provider you use.

We use cookies to collect data that tells us about how you’re using this service, including:

  • if you open an email from us or click on a link in an email
  • your computer, phone or tablet’s IP address
  • the region or town where you’re using your computer, phone or tablet
  • the web browser you use

Storing your data

After you submit your application, the information you entered will be stored for 50 years after the last update on your appeal and then deleted.

Sharing your data

While processing your application, another government department, agency or organisation might be involved and we may share your data with them.

If you contact us and ask for help with the service you’re using, your personal data may be shared with the Good Things Foundation (opens in a new window). This is a company who we have partnered with to offer face to face support.

In some circumstances we may share your data. For example, to prevent or detect crime, or to produce anonymised statistics.

We use Google Analytics to collect data about how a website is used. This anonymous data is shared with Google. Find out about this in our terms and conditions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You are able to withdraw your consent at any time. You can do this by contacting Disclosure Team, Post point 10.24, 102 Petty France, London, SW1H 9AJ
  • (b) We have a legal obligation.
  • (c) We have a vital interest.
  • (d) We need it to perform a public task.
  • (e) We have a legitimate interest

Storing and sharing your data internationally

Sometimes we need to send your personal information outside of the UK. When we do this we comply with data protection law.

Your rights

You can ask:

  • to see the personal data that we hold on you
  • to have the personal data corrected
  • to have the personal data removed or deleted (this will depend on the circumstances, for example if you decide not to continue your application)
  • that access to the personal data is restricted (for example, you can ask to have your data stored for longer and not automatically deleted)
  • that your personal data is not processed
  • that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

If you want to see the personal data that we hold on you, you can:

You can ask for more information about:

  • agreements we have on sharing information with other organisations
  • when we are allowed to pass on personal information without telling you
  • our instructions to staff on how to collect, use or delete your personal information
  • how we check that the information we hold is accurate and up-to-date

How to complain

See our complaints procedure (opens in a new window) if you want to complain about how we've handled your personal data.

If you have any concerns about our use of your personal data, you can contact the MoJ data protection officer:

Data Protection Officer
Ministry of Justice
3rd Floor, Post Point 3.20
10 South Colonnades
Canary Wharf
London
E14 4PU

dpo@justice.gov.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk